The New Strategic Selling: The Unique Sales System Proven Successful by the World's Best Companies

By: Robert B. Miller and Stephen E. Heiman

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Once in a while, a book comes along that revamps our understanding of selling, and "The New Strategic Selling" by Robert B. Miller and Stephen E. Heiman does just that. Eschewing the tired clichés and rote tactics of yesteryears, Miller and Heiman chart a refreshing course, one informed by the evolving dynamics of contemporary markets. They artfully present sales as a strategic dance, where understanding one’s partner (the buyer) is as crucial as knowing one’s steps. It's not merely a transaction; it’s an intricate ballet of relationships, strategy, and alignment. Don't you ever wonder how the world's best companies manage to remain at the top? Well, it's no fluke. It's strategy.

Understanding the Decision-making Unit (DMU)


Miller and Heiman introduce the Decision-making Unit as a pivotal concept. It's not just the person signing the check, but all those who influence, veto, or have a stake in the purchase. A sale is not just about pitching to one, but to the collective.

Imagine you're playing chess. It's not just the king you need to checkmate but navigating the pawns, knights, bishops, and the queen. Each has its influence on the board, much like stakeholders in a sales decision.

Think about a school project. You don’t just need the approval of the team lead; everyone’s perspective matters. In the world of sales, recognizing this and tailoring your pitch accordingly can be the difference between success and setback.

In your journey through professional landscapes, understanding the DMU means you're not just pitching to a face, but to a story, a network of interwoven interests and influencers. Realizing this enriches your selling narrative, offering value not just to one, but many.

Win-Win or No Deal

This is the philosophy where both the buyer and the seller see favorable outcomes. If it's not beneficial for both, it's better not to proceed. It's a transformative approach, deviating from a...

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